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WhatsApp servicing

CobusFourie
CobusFourie Posts: 4 admin
edited August 2023 in Your Cover

Using WhatsApp for servicing and queries have become the norm for the majority of businesses. I think Absa Life should consider rolling out WhatsApp servicing at scale. It will also help customers not having to call the call centre and stay on the line unnecessarily.

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  • abbma2k
    abbma2k Posts: 1 ✭

    Interacting with customers on WhatsApp enhances a personal touch to the messages. Customers can communicate with the business just like the usually have chat to their friends or family members. Furthermore, WhatsApp nurtures one -on one communication where you can deal with each customer's requirements individually and in a more personalised manner to build trust.

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  • Silversurfer
    Silversurfer Posts: 3 ✭

    I support WhatsApp as a comms channel as its well used and being used increasingly by telco's so we cannot be left behind

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