Could we get customers to 'present' at town hall or similar forums where they share with all of Absa life where we have helped them or where they have experienced challenges with us? Customers might be prepared to come and speak to us collectively or do a short video. This will enable those of us that don't deal directly…
Having a kiosk at all branches to receive policy documents via the kiosk and arrange special debit orders for missed premiums on life policies.
Using WhatsApp for servicing and queries have become the norm for the majority of businesses. I think Absa Life should consider rolling out WhatsApp servicing at scale. It will also help customers not having to call the call centre and stay on the line unnecessarily.
Why don't we offer counselling to our policyholders, we insure them against life's most tragic and traumatic events, so why not offer them counselling as standard free benefit?
Is Absa not able to offer medical insurance in some shape or form as well? I can't afford my medical aid and are looking for an alternative and cheaper solution to cover some of my needs.